Returns & exchanges

We want you to love your Doré perfume. If something isn't right, here's how we can help.

Unopened perfumes

You can return or exchange a perfume within 14 days of delivery if it is unused, in its original packaging, with the seal intact.

Damaged or wrong items

If your order arrives damaged, leaking or not what you ordered, contact us within 48 hours of delivery with a photo, and we'll replace it free of charge.

Opened perfumes

For hygiene reasons, we can't accept returns of perfumes that have been opened or used, unless they are faulty.

How to return

1. Message us on WhatsApp (01000000000) or email dorehq@gmail.com with your order number.
2. We'll arrange pickup or tell you where to send the item.
3. Once we receive and check it, we refund cash-on-delivery orders by bank transfer or mobile wallet, and card payments to the original card, within 14 days.

Return delivery is free when the item is damaged or wrong. Otherwise the delivery fee may be deducted from your refund.